Frequently Asked Questions
Everything you need to know about your Kiin shopping experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.
Which payment methods do you accept?
Kiin accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How can I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.